Tuesday, September 25, 2007

But For The Love Of God, Keep Shopping!

From The New York Times Webpage Bits:

Walmart.com to Customers: Stop Calling

By Katie Hafner

When it comes to customer service, who needs a human touch? Not Wal-Mart’s online customers, apparently.

As part of what Wal-Mart is calling its “Customer Contact Reduction” program, by next week, Walmart.com, the company’s online arm, will no longer give customers a toll-free phone number to call–or any phone number, for that matter–if they have a question. Instead, they will have to rely solely on the Wal-Mart Web site as their guide to the solution for whatever problem they might have, whether it is a question about a credit card charge or the status of an online order.

We’ve made a significant investment in the enhancement of our online customer “self-help” tool at Walmart.com to better serve our online customers,” said Amy Colella, a Wal-Mart spokeswoman.

Read the rest here.

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